I was charged for Directory Assistance which I did not use. You can look up any number on the internet, why would you use Directory Assistance. I contacted Fido and they said there was nothing they could do about it. So sorry too bad. The $4.50 charge for something I did not do seems very excessive. I let them know that when I go to renew my phone they will not be be my cell provider. I notice this has happened to other people. Not sure what triggers this bogus charge.
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Same thing just happened to us. 4 directory assistance calls when we tried to call the BC Covid line. They have the wrong number on their website - we had no idea we were being charged for directory assistance. And nowhere to dispute it.
The same thing happened to me. I phoned Fido and even though I never actually used directory assistance, she said my sim card registered that I did, and too bad nothing can be done about the charge. We're you able to get the charge reversed?
Yes, I can see it in my history. I must have been searching for something and mistakenly hit on something that started to dial it, but I would have immediately logged out. I just think it's wrong to be charged for a service I never actually used.
The amount isn't huge, but if they can charge without anyone being able to dispute, then it can add up to a lot.
Welcome to the community!
@Edog wrote:...charged for a service I never actually used....
You should note that the service is charged by call, not by service received. I understand you might have ended the call as soon as you noticed, however, if the call connected, it would have been charged.
Hope this helps 😀