Charged for Directory Assistance.

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I'm a Participant Level 2
I'm a Participant Level 2

Charged for Directory Assistance.

I was charged for Directory Assistance which I did not use. You can look up any number on the internet, why would you use Directory Assistance. I contacted Fido and they said there was nothing they could do about it. So sorry too bad. The $4.50 charge for something I did not do seems very excessive. I let them know that when I go to renew my phone they will not be be my cell provider. I notice this has happened to other people. Not sure what triggers this bogus charge. 

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Re: Charged for Directory Assistance.

It's possible that it was dialled by accident, @BR11. Rest assured we only charge you for the usage that was actually made on your sim. 

 

 

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Moderator (inactive)
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Re: Charged for Directory Assistance.

Hi @BR11

 

Canadian telephone directory is a paid service and everytime 411 is dialed, $4.50 is charged. 

 

Is it possible that you dialled by mistake or borrowed your phone to someone who did? 

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Charged for Directory Assistance.

Thanks for the reply. I thought about that, maybe dialled by accident. But to my knowledge I never made a 411 call. No one else ever uses my cell phone. 

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Re: Charged for Directory Assistance.

It's possible that it was dialled by accident, @BR11. Rest assured we only charge you for the usage that was actually made on your sim. 

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Charged for Directory Assistance.

The same thing happened to me. I phoned Fido and even though I never actually used directory assistance, she said my sim card registered that I did, and too bad nothing can be done about the charge. We're you able to get the charge reversed?

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I'm Experienced Level 1
I'm Experienced Level 1

Re: Charged for Directory Assistance.

Hi @Edog,

 

Welcome to the Fido community!

 

Have you verified the call history on your phone to see if you made the call by mistake? I've noticed some phones and even the SIM cards come pre-programmed with those numbers and I would just delete them.

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Charged for Directory Assistance.

Yes, I can see it in my history. I must have been searching for something and mistakenly hit on something that started to dial it, but I would have immediately logged out. I just think it's wrong to be charged for a service I never actually used.

The amount isn't huge, but if they can charge without  anyone being able to dispute, then it can add up to a lot. 

 

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Senior MVP Senior MVP
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Re: Charged for Directory Assistance.

Hello Edog,

 

  Welcome to the community!

 


@Edog wrote:...charged for a service I never actually used....

  You should note that the service is charged by call, not by service received. I understand you might have ended the call as soon as you noticed, however, if the call connected, it would have been charged.

 

Hope this helps 😀

 

Cheers
 

 

 


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