I just signed up for Fido internet. I got the first invoice and my payment is due by Jan 5th. I'd like set up automatic payments directly from my credit card. I followed the instructions but there is NO option to switch to alternative payment method on my account.
I'm on MacOS (mojave if it matters) and I've tried multiple browsers - Safari, Chrome & Firefox - with ad blockers removed. I also tried the iOS app. No go. Pls, help.
Here is the screenshot of what I'm getting going to "Billing & Payments"-->"Change Payment Method".
I also tried multiple browsers - all with ad blockers off - on different platofroms - Mac, Windows 10 and iphone app. All of them have no option to change the payment method. I also tried to contact Fido through the live chat - and got nowhere because the chat is not responding or the website kicks me off to contact us page in a loop. As a brand new customer of Fido, I find this lack of response/support disturbing.
Welcome to the Community!
I am sorry to see you're having difficulty with updating your method of payment. In this we would need to access the account to take a closer look into this with you. You can check out the different ways to reach us through our Contact Page.
We can also send you a PM from here if you would prefer. Let us know!