Change Payment Options missing from my account

Change Payment Options missing from my account

Change Payment Options missing from my account

purple-rosetta
I'm a Participant Level 2

Change Payment Options missing from my account

I just signed up for Fido internet. I got the first invoice and my payment is due by Jan 5th. I'd like set up automatic payments directly from my credit card. I followed the instructions but there is NO option to switch to alternative payment method on my account.

 

I'm on MacOS (mojave if it matters) and I've tried multiple browsers - Safari, Chrome & Firefox - with ad blockers removed.  I also tried the iOS app. No go. Pls, help.

 

Here is the screenshot of what I'm getting going to "Billing & Payments"-->"Change Payment Method". 

Screen Shot 2020-12-13 at 12.07.58 PM.png

 

 

 

10 REPLIES 10
windless
I'm a Participant Level 1

Same problem here. Tried different browsers, devices and internet connections, same issue.

Hey @windless!

 

We're going to check this out and resolve things Smiley


Sending you a PM, see ya there! 



rwx1378
I'm a Participant Level 2

I have the same problem. Does it happen to an internet account only?

Hey @rwx1378

 

 

Are you still having trouble finding the option to change your payment method?

 

Did you try a different browser to see if you get the same result? 

 



purple-rosetta
I'm a Participant Level 2

I also tried multiple browsers - all with ad blockers off - on different platofroms - Mac, Windows 10 and iphone app. All of them have no option to change the payment method. I also tried to contact Fido through the live chat - and got nowhere because the chat is not responding or the website kicks me off to contact us page in a loop. As a brand new customer of Fido, I find this lack of response/support disturbing.

rwx1378
I'm a Participant Level 2

I didn't find ways to figure out this problem, also I had tried a different browser and cellphone app.2020-12-15 (2).png2020-12-15 (3).png

Hey rwx1378,

 

Thanks for the screencap and the other test you tried! We can surely take a deeper look into this. 

 

We're sending you a PM so we can continue! 



FidoPierre
Moderator

Hey @purple-rosetta

 

Welcome to the Community! 

 

I am sorry to see you're having difficulty with updating your method of payment. In this we would need to access the account to take a closer look into this with you. You can check out the different ways to reach us through our Contact Page

 

We can also send you a PM from here if you would prefer. Let us know! 

 

 



purple-rosetta
I'm a Participant Level 2

Pls Pm me. The Live Chat does not seem to be working as well.

Hey @purple-rosetta

 

I'm sending you a PM, talk to you soon.