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I just signed up for Fido internet. I got the first invoice and my payment is due by Jan 5th. I'd like set up automatic payments directly from my credit card. I followed the instructions but there is NO option to switch to alternative payment method on my account.
I'm on MacOS (mojave if it matters) and I've tried multiple browsers - Safari, Chrome & Firefox - with ad blockers removed. I also tried the iOS app. No go. Pls, help.
Here is the screenshot of what I'm getting going to "Billing & Payments"-->"Change Payment Method".
 
Same problem here. Tried different browsers, devices and internet connections, same issue.
I have the same problem. Does it happen to an internet account only?
Hey @rwx1378
Are you still having trouble finding the option to change your payment method?
Did you try a different browser to see if you get the same result?
I also tried multiple browsers - all with ad blockers off - on different platofroms - Mac, Windows 10 and iphone app. All of them have no option to change the payment method. I also tried to contact Fido through the live chat - and got nowhere because the chat is not responding or the website kicks me off to contact us page in a loop. As a brand new customer of Fido, I find this lack of response/support disturbing.
I didn't find ways to figure out this problem, also I had tried a different browser and cellphone app.
Hey @purple-rosetta,
Welcome to the Community!
I am sorry to see you're having difficulty with updating your method of payment. In this we would need to access the account to take a closer look into this with you. You can check out the different ways to reach us through our Contact Page.
We can also send you a PM from here if you would prefer. Let us know!
Pls Pm me. The Live Chat does not seem to be working as well.