Cellular data not working! Roaming not working!

[ranata]

My cellular data and roaming not working most of the time. I'm missing on important calls and emails, can not use navigation... Why am I paying for the plan with data if I have no data?!!! Your tech support sucks - instead of help got a sales pitch to purchase new phone. Seriously?!!

Nothing wrong with my phone. And as I noticed lots of your customers having the same issue. 

[ranata]

Hi Nick,

I'm purchasing daily plan from Roam Mobile every time I'm going to US, because I can not rely on Fido roam. Roam Mobile working just fine, but it involving sim change (phone number change), and I would gladly pay extra 2 dollars for Fido roam, but it never works. 

[FidoSaad]

Thanks for clarifying @ranata,

Have you had the chance to go over what @Cawtau mentioned above? Let us know if it helps.

In the meantime, we're sending a PM your way so we can take a closer look at this together.

Talk to you soon

[FidoThomas]

Hey @ranata,

Welcome to the Community!

I completely get where you're coming from, rest assured that you're at the right place for help Let's take a look at your situation together and see how we can fix this.

I'll need to ask you a few questions to better help you!

1. You mentioned you were roaming, in which country are you currently in?

2. What is the signal on your device?

3. Is the issue intermittent or you do not have any service at all (including incoming SMS)?

4. What is the model of your phone?