I have tried using the retrieval code found in another topic on this board, I have tried simply dialing my own number, all to no avail. After asking me to enter my 10-digit Fido number, it tells me the number isn't valid.
I have the $35 monthly prepaid plan and would simply like to set the voicemail up. Any help would be appreciated.
Edit: I am in Ontario by the way.
Hi, I am having same trouble setting up my voicemail. When i call the retreival #, it says my number is invalid.
I am difficulties to get through Support, maybe because of the holiday season. Could you help me with the voicemail setup.
Hi, I am having trouble accessing my voicemail. I recently changed to a fido prepaid plan and now whenever I press 1 for the Fido voicemail number, I am prompted to "enter your 10 digit fido phone number followed by the pound key". However, when I do input my fido number, it tells me the number isn't valid.
I called Fido support and they told me I didn't have a voicemail set up yet and that I should hold 1 and follow the prompts for a first-time set-up. But by trying to do so, I am brought to the former issue of an invalid phone number at the prompt.
I'm not sure what the issue is but I would appreciate any help, thanks!
Hey @marvinyan3, I moved your message here as this thread deals with the same topic.
The message you're describing is what happens when you don't have voicemail on the account.
Although it may be part of your plan, we have to add it manually and it seems it was not done. You'll have to contact us to have it added
If you prefer, we can even send you a PM here on the Community to have it done. Just let us know!
I'm having the exact same problem here. It says the 10-digit number is not valid.
However, both my online account and the account that you check over the telephone system say that I already have an active voice message service.
Already tried calling FIDO customer service 3 times but they only say that it's already active and can't do anything else. They even tried resetting the voice message service but still...not working.
Any other ideas?
Thx in advance!
P.S. I'm in Montreal and the VRN works as I have another FIDO line with voice message working perfectly
I am having the same problem. I have prepaid by minutes, just filled up with credit. I called message center and pressed my 10 digits phone number as directed, I got a message saying "this numner is not valid". I check my account on website and i do have a voice message service. Apparently, when incoming call is not forwarded to a message center right now. How do I start?
The problem is easily solved by having fido representative open a service ticket with the engineers. perhaps there is an undocumented glitch with the mail box you are provisioned with and not with others?
If you are experiencing the error "do not recognized your number" then it is best to follow FidoJudhy's advice and contact us via Facebook/Twitter/Chat.
Hope this helps!