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How to change home phone voicemail settings ?

costicam
I'm a Participant Level 2
I'm a Participant Level 2

I have a Fido Phone plan taht is coming with a voicemail.

Unfortunately the modem did not come with too much documentation about how to set it up.

I do have two problems that I am trying to solve:

- the welcome message is in French and I have no clue how to change it

- I do have a phone sustem with own voicemail so I want to change when Fido voicemail takes over (after how many rings it answers)

 

TIA,

Costica   

3 REPLIES 3

costicam
I'm a Participant Level 2
I'm a Participant Level 2

Contacted the customer support and they reset my voicemail. Still Fido lacks a Voicemail setup document.

KAPABLE-K
MVP MVP
MVP

Hello @costicam,

 

You will need to contact customer service to have both of these requests done as they are the only ones that can do it.



costicam
I'm a Participant Level 2
I'm a Participant Level 2

Thank you for your reply. Contacting customer support solved the issue