Cancelling top up

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I'm a Participant Level 2 LetMeIn2
I'm a Participant Level 2

Cancelling top up

Can't remove top up.  Been trying for a long time.

Can't remove it from online site, and texting cancel to 222 doesn't work.  Stop ripping me off.

Accepted Solution

Re: Cancelling top up

It says:

"Hi, it's Fido: Sorry, your request didn't go through.  We're not sure what happened.  For more info you can reach us at https://fido.ca/contactus"

I ended up contacting someone directly online and after an hour they canceled the top up.

I also have no idea why I can't remove these add on's from the website directly.

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Moderator
Moderator

Re: Cancelling top up

Hey @LetMeIn2


What happens exactly when you text Cancel to 222 ?

Are you getting a error message?

 

Also, did you try to restart your phone to see if you can get a better result?



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I'm a Participant Level 2 LetMeIn2
I'm a Participant Level 2
Solution

Re: Cancelling top up

It says:

"Hi, it's Fido: Sorry, your request didn't go through.  We're not sure what happened.  For more info you can reach us at https://fido.ca/contactus"

I ended up contacting someone directly online and after an hour they canceled the top up.

I also have no idea why I can't remove these add on's from the website directly.

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Message 3 of 4
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Moderator
Moderator

Re: Cancelling top up

@LetMeIn2

 

Glad to know that the representative was able to have this removed for you.

 

The process to text Cancel to 222 is the way proceed to have this removed. If you have any situation concerning this happening, make sure to contact us to have this looked into.

 

Thank you for keeping us updated.



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