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Cancelling top up

LetMeIn2
I'm a Participant Level 2
I'm a Participant Level 2

Can't remove top up.  Been trying for a long time.

Can't remove it from online site, and texting cancel to 222 doesn't work.  Stop ripping me off.

3 REPLIES 3

FidoKenny
Moderator
Moderator

Hey @LetMeIn2


What happens exactly when you text Cancel to 222 ?

Are you getting a error message?

 

Also, did you try to restart your phone to see if you can get a better result?



LetMeIn2
I'm a Participant Level 2
I'm a Participant Level 2

It says:

"Hi, it's Fido: Sorry, your request didn't go through.  We're not sure what happened.  For more info you can reach us at https://fido.ca/contactus"

I ended up contacting someone directly online and after an hour they canceled the top up.

I also have no idea why I can't remove these add on's from the website directly.

@LetMeIn2

 

Glad to know that the representative was able to have this removed for you.

 

The process to text Cancel to 222 is the way proceed to have this removed. If you have any situation concerning this happening, make sure to contact us to have this looked into.

 

Thank you for keeping us updated.