Cancellation

[Atiye]

Hello I would like to cancell my acount because I moved from canada. What ahould I need to do dor that? 

[FidoClaudia]

Hey @Zoeywuuu,

I've moved your post to this thread as it covers the same topic.

We will need to access your account to help you out. 

I'll send you a PM shortly

[Jeewon]

Hi Fido

I’m leaving Canada on  May 19th 2019. So I would like to cancel my fido account and service on that day. Would you help? 

[FidoClaudia]

Hey @Jeewon,

Welcome to our Community

I've moved your post to this thread, you'll find how you can close your account in the posted solution. 

[young5]

Considering cancel to consolidate my data plan.... wondering what's the process.. thx

[FidoClaudia]

Hey @young5,

We're sad to learn you're thinking about leaving us! 

I'll send you a PM so we can go over your account together. 

Talk soon.

[hk667]

Hey :),

I am moving back to my home country at the beginning of July and might not have time or a chance to cancel my line in person, would you be able to go trough that in advance, so I can be relieved before leaving Canada?

Thanks a lot and stay safe.

Holm

[FidoSaira]

Hey Holm!

We can certainly help you with that. 😊

It's good to know that Fido offers other ways as well to reach customer service in order to accommodate our customers. You can call us, join us on live chat or through our Social Media channels (Facebook or twitter) for any account-related inquiry.

We can also send you a private message over the community if you'd like that.

Let us know.

[hk667]

Hey Saira,

I´d be happy if you could send me a pm here to schedule me (unfortunately) leaving fido.

Holm

[FidoPhilippe]

Hey @hk667! Philippe here.

I'll be sending you one shortly. Talk to you soon.

[Tom_CUFC]

Hi,

I will be leaving Canada on July 1st, please send me a PM to discuss cancellation.

Thanks,

Tom

[FidoSaira]

Hello @Tom_CUFC, 

Welcome on the Community!

Please note that you can always contact us via our Social Media channels (Facebook and twitter) for a quicker response going forward for this request. 

I'll send you a PM shortly.

[Nicolas88]

Hi @FidoClaudia ,

I'm in the same situation, I left Canada last week, and I totally forgot to cancel my phone.

Could you send me a PM to do it?

Thanks,

Nicolas

[FidoAllan]

Hey @Nicolas88, 

We'll send you a PM shortly to continue.  

[Yash2]

Hi! I left Canada on July 31 and tried to cancel my service from my home country, but I am not able to contact anyone over my Fido mobile. Can this issue be sorted as soon as possible? All of my bills have been paid.

Thank you

[FidoAllan]

Hey @Yash2! We'll send you a private message to assist you with this. Talk to you soon!  

[Q514692388]

Dear Fido, I want to cancel or close my fido plan in Canada. Please help me.

[FidoAmanda]

Hey @Q514692388 

I moved your post to this thread as it's related to the same subject. 

As you can see in the solution above, there are two ways to proceed with this type of request. You can either get in touch with customer service or we can send you a PM, if that's what you prefer. 

Let us know. 

[young5]

Really appreciated for your assistances.. - D