Can't view billing details.

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I'm a Participant Level 2 miege3
I'm a Participant Level 2

Can't view billing details.

Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.

Accepted Solution

Re: Can't view billing details.

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley

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Message 1 of 40
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I'm a Participant Level 1 azeemq
I'm a Participant Level 1

Re: Can't view billing details.

Hi I have the same problem.

 

I get the message:

For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.

 

Please let me know how can i make this my primary account.

I think when I got the FIDO plan the email address was incorrect.

 

 

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Message 16 of 40
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Former Moderator FidoMaria
Former Moderator

Re: Can't view billing details.

Hi @azeemq & welcome to the Community!

 

I answered your PM. Smiley



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Message 17 of 40
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I'm a Participant Level 1 NanCui
I'm a Participant Level 1

Re: Can't view billing details

I did all steps, but I still cannot view bill details.

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Message 18 of 40
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Former Moderator FidoPamela
Former Moderator

Re: Can't view billing details

Hey @NanCui

 

We'll be happy to look into this with you. 

 

Are you getting an error message? If so, what is it? 

 

Let me know Smiley 



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Message 19 of 40
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Highlighted
Moderator
Moderator

Re: Can't view billing details

Hey @NanCui!

 

Were you able to access your billing details?

 

Keep us updated! 



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Message 20 of 40
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I'm a Participant Level 2 makipiyo
I'm a Participant Level 2

Re: Can't view billing details.

Hi, I cannot view my billing details.

It says “For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.”

I tried setting up a new account with my email address, but it did not work.

Can you please delete my account?

Thank you

 

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Message 21 of 40
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Moderator
Moderator

Re: Can't view billing details.

Hey @makipiyo

 

Welcome to the Community!

 

I have moved you post in this thread as it deals with the similar topic.

 

I am sure you'll find your answer right here Smiley



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Message 22 of 40
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I'm a Participant Level 2 makipiyo
I'm a Participant Level 2

Re: Can't view billing details.

 Hi,

I tried everything i read, but it did not work.

Can you please delete my account?

thank you

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Message 23 of 40
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Moderator
Moderator

Re: Can't view billing details.

We'll get to the bottom of this @makipiyo!

 

I'm sending you a PM, chat soon Very_Happy



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Message 24 of 40
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I'm a Participant Level 1 kashiferic
I'm a Participant Level 1

Re: Can't view billing details.

Hi, I am the pimary holder of my account and want to view the details of my bill, however I am unable to access the details & a message apears that only primary holder can view the details.

 

Need urgent help.

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Message 25 of 40
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Moderator
Moderator

Re: Can't view billing details.

Hey @kashiferic,

 

Welcome to the Community!

 

I've moved your post here since there was already a thread in regards to the same subject.

 

As indicated in the solution, if you didn't select that you are the account holder when you created your online account, you wouldn't be able to view the bill details. You would need to redo the registration process and set it up as the account holder.

 

I'm sending you a PM to help with that!

 

Chat soon.



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Message 26 of 40
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I'm Experienced Level 1
I'm Experienced Level 1

Re: Can't view billing details.

just contact fido , to setup new account (they should delete old account), then login fido.ca, all good to go.

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Message 27 of 40
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I'm a Participant Level 2 Fan_Jin
I'm a Participant Level 2

Re: Can't view billing details.

Hi, how can I set up my profile as an account holder? Thank you very much!

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Message 28 of 40
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Moderator
Moderator

Re: Can't view billing details.

Hey @Fan_Jin,

 

Welcome to our Community Smiley

 

In order to be able to re-register as the account holder online, we'd need to first disassociate your email address from your profile on our side. You'd then be able to re-register as the account holder with the same email address by following these steps: 

 

 

I'll send you a PM shortly to get started!

 

If ever you have account related questions, just a heads up that you can also contact us here.

 

Talk soon! 



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Message 29 of 40
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I'm a Participant Level 3 hugepotato
I'm a Participant Level 3

Re: Can't view billing details.

I have the same problem, I can't view my bill details with message like "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder."

 

I login with the email address.

 

Don't remember if I select the account holder when I create this account.

 

Need some help.

 

Thanks

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Message 30 of 40
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