Can't view billing details.

Can't view billing details.

Can't view billing details.

SOLVED
miege3
I'm a Participant Level 2

Can't view billing details.

Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.

Accepted Solution

Re: Can't view billing details.

Solved by Former Moderator FidoMaria

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley

View solution in context
43 REPLIES 43
gabriela4
I'm a Participant Level 2

so i received this message:

This account is registered to: g*****************a@g***l.com
If this is you, just log in. For help, contact us.

Hey @gabriela4,

 

Thanks for letting us know!

 

I'll send you a PM so we can look into this further Smiley



azeemq
I'm a Participant Level 1

Hi I have the same problem.

 

I get the message:

For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.

 

Please let me know how can i make this my primary account.

I think when I got the FIDO plan the email address was incorrect.

 

 

FidoMaria
Former Moderator

Hi @azeemq & welcome to the Community!

 

I answered your PM. Smiley



gabriela4
I'm a Participant Level 2

Hey Rachel,

that wont really work as i have my account connected to my email address

PC59
I'm a Participant Level 1

I  can't view my account details. It keeps saying I'm not the account holder. 

Hey @PC59! Welcome to the community Very_Happy 

 

I moved your post here since the subject was already being discussed. 

If you've already tried all the steps in this thread (re-register to Fido.ca using your email address) and are still unable to view the full account details, let me know and we'll take it from there Smiley 



NanCui
I'm a Participant Level 1

I did all steps, but I still cannot view bill details.

Hey @NanCui!

 

Were you able to access your billing details?

 

Keep us updated! 



Hey @NanCui

 

We'll be happy to look into this with you. 

 

Are you getting an error message? If so, what is it? 

 

Let me know Smiley 



mtlawal
I'm a Participant Level 2

I can't see my billing details. I have the Fido app.

Hey @mtlawal!

 

I moved your post to this thread as it deals with the same topic Smiley

 

Are you able to view the bills if you log in directly on Fido.ca? 

 

If not, does it say you're not the account holder? To view the bills, you'll have to register with your e-mail and set up your profile as an account holder.

 

If this is done and you still cannot view the bills then please let us know and we can take a closer look at things!

 

 



Fan_Jin
I'm a Participant Level 2

Hi, how can I set up my profile as an account holder? Thank you very much!

Hey @Fan_Jin,

 

Welcome to our Community Smiley

 

In order to be able to re-register as the account holder online, we'd need to first disassociate your email address from your profile on our side. You'd then be able to re-register as the account holder with the same email address by following these steps: 

 

 

I'll send you a PM shortly to get started!

 

If ever you have account related questions, just a heads up that you can also contact us here.

 

Talk soon! 



mtlawal
I'm a Participant Level 2

Hi Nick, yes I did all that but I still can't view my billing details.

I thought it should be possible to view it at least on app.

Anyway, kindly help me out. Thanks.

Hey @mtlawal

 

I'm  sending you a PM now to get this looked into.


Talk to you soon.
 



FidoMaria
Former Moderator

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley



16henrydavid55
I'm a Participant Level 1

Hello

please let me know how  to delete my profile to  create a new one.

thanks

 

Hey @cypekhi,

 

Can you let us know if you log in with your email as user name or rather your phone number?

 

 



Hello @16henrydavid55

 

I'm sending you a PM to get this looked into. 

Talk to you soon.



cypekhi
I'm a Participant Level 1

Hello,

 

I have the same issue, could you help me as well please?