Can't view billing details.

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I'm a Participant Level 2
I'm a Participant Level 2

Can't view billing details.

Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.

Accepted Solution

Re: Can't view billing details.

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley

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Message 1 of 40
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't view billing details.

Hello FIDO,

 

i cannot view my billing details, 

can you please delete my account (if this is the only way).

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Message 11 of 40
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Former Moderator
Former Moderator

Re: Can't view billing details.

Hey @gabriela4,

 

Have you tried setting up a new account with your email address? 

 

Let me know! 



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Message 12 of 40
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't view billing details.

Hey Rachel,

that wont really work as i have my account connected to my email address

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Message 13 of 40
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't view billing details.

so i received this message:

This account is registered to: g*****************a@g***l.com
If this is you, just log in. For help, contact us.

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Message 14 of 40
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Moderator
Moderator

Re: Can't view billing details.

Hey @gabriela4,

 

Thanks for letting us know!

 

I'll send you a PM so we can look into this further Smiley



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Message 15 of 40
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Can't view billing details.

Hi I have the same problem.

 

I get the message:

For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.

 

Please let me know how can i make this my primary account.

I think when I got the FIDO plan the email address was incorrect.

 

 

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Message 16 of 40
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Former Moderator
Former Moderator

Re: Can't view billing details.

Hi @azeemq & welcome to the Community!

 

I answered your PM. Smiley



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Message 17 of 40
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Can't view billing details

I did all steps, but I still cannot view bill details.

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Message 18 of 40
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Former Moderator
Former Moderator

Re: Can't view billing details

Hey @NanCui

 

We'll be happy to look into this with you. 

 

Are you getting an error message? If so, what is it? 

 

Let me know Smiley 



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Message 19 of 40
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Former Moderator
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Re: Can't view billing details

Hey @NanCui!

 

Were you able to access your billing details?

 

Keep us updated! 



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Message 20 of 40
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