Can’t unlock front door to apartment complex with keypad

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I'm a Participant Level 2 Kathy944
I'm a Participant Level 2

Can’t unlock front door to apartment complex with keypad

A new intercom system was installed in my building and it won't connect with my phone. When you try my number on the key pad a message says this number cannot accept incoming calls. My landlord says it's my phone.

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Re: Can’t unlock front door to apartment complex with keypad

Hey @Kathy944!

 

Was this something that worked with your Fido phone on the previous system?

 

Do you know what system your building uses for it's new intercom? Some systems require the line it's hooked up to to be a landline.

 

Let us know and we'll take it from there!



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I'm a Participant Level 2 Kathy944
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Re: Can’t unlock front door to apartment complex with keypad

Hi Amanda,

 

This is a new Mircom system.  With the previous (very old) system I had a handset plugged into a jack (even though I had no land-line) and that worked.  This system does not require a land line. According to my landlord it is working with all the other cell phone users.  They tell me the system uses a landline to call your cell.  They have given me the number to make sure it's not blocked and it is not.  They say maybe my phone is set to block ALL numbers that are private or unknown or withheld but I can't find a setting that would do that. (It's an iPhone 5) I can email my landlord and find out specifically what system it is.  Mircom and my landlord insist it is a Fido problem. I'd appreciate any help!

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Re: Can’t unlock front door to apartment complex with keypad

Thanks for getting back to us, @Kathy944!

 

I'll send you a PM to take a closer look at this with you.

 

Talk soon!

 

 



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