Can't login to My Account on fido.ca

[aleks555]

When I try login to 'my account' on fido.ca I'm getting 'THIS PAGE IS TEMPORARILY UNAVAILABLE' message. It's going on for a few days now, so I figured something is wrong on my end or with my account.

any help is appreciated!

[FidoSaira]

I am truly sorry to learn that @aleks555. 

I'll send you a PM shortly so we can review everything with you. Talk soon!

[aleks555]

Sorry, Saira. I'm new to this platform, where can I see your PM?

[FidoLony]

Hey @aleks555,

Welcome to the community!

I'm sorry to learn about your situation with the Fido.ca page.

Does this error message show up on other broswers that you try?

Have you also tried to clear cookies/cache to see if that would help?

Let me know! 😊

[aleks555]

yes, I tried to clear cookies/cache, also tried different browsers and diferent devices, the same result - 'maintenance' page immediately after login.

Today I got in touch with the support over facebook chat and they dropped my account so I can re-register - didn't help.

[FidoVan]

Hi there @aleks555!

- Are you trying to connect with your email or phone number as login ID?

- Did you complete your re-registration, attempted to connect again and failed with the same error message?

- Would you be able to share the error message you see?

Thanks!

[aleks555]

I'm using my email (I only have home internet, so no phone number). I completed my re-registration and on first login got the same error message.

Here is a screenshot with the message

[FidoFaiza]

Hi @aleks555, 

I am sending you a PM to check things out.