Can't change address online

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I'm a Participant Level 2 ZharinaPelea
I'm a Participant Level 2

Can't change address online

Hi, I can't change my address online (in my Fido account) as it won't detect the address that I enter. Can you please email me how best I can do this? Thank you. 

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Re: Can't change address online

Hi there, 

 

All good now. I just entered the correct postal code. Thank you so much.

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Re: Can't change address online

Hey @ZharinaPelea

 

Welcome to the Community. 

 

We'll be happy to help with this Smiley 

 

Can you confirm the following information: 

1) Did you try multiple browsers to make the change?

2) Does the address include a new street or building? 

3) Are you the account holder? 

 

Thanks! 



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I'm a Participant Level 2 ZharinaPelea
I'm a Participant Level 2
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Re: Can't change address online

Hi there, 

 

All good now. I just entered the correct postal code. Thank you so much.

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Re: Can't change address online

Thanks for letting us know @ZharinaPelea



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