CAN'T CHANGE BILLING ADDRESS ONLINE

[Jennaleigh]

Established area, so not a new subdivision so pls don't give me that as a "fix", it's not what I'm entering, it's the site! .  Why can't Fido fix this problem already?   Very inconvenient and just added to all the other things that don't seem to work on either the app or web browser !  Neither are very user friendly.  Developers need to use it from the view point of a customer then maybe these annoying problems will finally be fixed!!!

[FidoPamela]

Hey @Jennaleigh! 

Welcome to the Community  

Sometimes it's simply a mismatch of the format that can cause the issue. It needs to match fully with what we have registered in accordance with Canada Post. 

I will send you a private message so we can take a look at it together. 

Chat soon!