Established area, so not a new subdivision so pls don't give me that as a "fix", it's not what I'm entering, it's the site! . Why can't Fido fix this problem already? Very inconvenient and just added to all the other things that don't seem to work on either the app or web browser ! Neither are very user friendly. Developers need to use it from the view point of a customer then maybe these annoying problems will finally be fixed!!!
Welcome to the Community
Sometimes it's simply a mismatch of the format that can cause the issue. It needs to match fully with what we have registered in accordance with Canada Post.
I will send you a private message so we can take a look at it together.