CAN'T CHANGE BILLING ADDRESS ONLINE

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I'm a Participant Level 1 Jennaleigh
I'm a Participant Level 1

CAN'T CHANGE BILLING ADDRESS ONLINE

Established area, so not a new subdivision so pls don't give me that as a "fix", it's not what I'm entering, it's the site! .  Why can't Fido fix this problem already?   Very inconvenient and just added to all the other things that don't seem to work on either the app or web browser !  Neither are very user friendly.  Developers need to use it from the view point of a customer then maybe these annoying problems will finally be fixed!!!

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Former Moderator FidoPamela
Former Moderator

Re: CAN'T CHANGE BILLING ADDRESS ONLINE

Hey @Jennaleigh

 

Welcome to the Community Smiley 

 

Sometimes it's simply a mismatch of the format that can cause the issue. It needs to match fully with what we have registered in accordance with Canada Post. 

 

I will send you a private message so we can take a look at it together. 

 

Chat soon! 

 



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