Data isnt working

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I'm a Participant Level 1 Robert211
I'm a Participant Level 1

Data isnt working

I had just changed my plan from one consisting of 4gb of data to one with 8gbs of data and now my data is not working at all and I don' know why 

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Former Moderator FidoPamela
Former Moderator

Re: Data isnt working

Hey @Robert211

 

Welcome to the Community Smiley 

 

That doesn't sound right. Are you getting an error message when you try to use data? Is your phone showing 3G/4G/LTE?

 

Can you also let me know whether you tried to restart your phone since the issue started? 

 

Keep us posted! 



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I'm Experienced Level 1
I'm Experienced Level 1

Re: Data isnt working

maybe the data is blocked on either the sim card (fido end to fix), or the data is block on your mobile phone. goto fido store get new sim card . 

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Moderator
Moderator

Re: Data isnt working

Hey @Robert211

 

Was your data access restored?

 

The Community would love to know what worked for you!



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