Data isnt working

Data isnt working

Data isnt working

I'm a Participant Level 1

Data isnt working

I had just changed my plan from one consisting of 4gb of data to one with 8gbs of data and now my data is not working at all and I don' know why 

Former Moderator

Hey @Robert211


Was your data access restored?


The Community would love to know what worked for you!

I'm Experienced Level 1

maybe the data is blocked on either the sim card (fido end to fix), or the data is block on your mobile phone. goto fido store get new sim card . 

Former Moderator

Hey @Robert211


Welcome to the Community Smiley 


That doesn't sound right. Are you getting an error message when you try to use data? Is your phone showing 3G/4G/LTE?


Can you also let me know whether you tried to restart your phone since the issue started? 


Keep us posted!