DO NOT PURCHASE DEVICE PROTECTION FROM BRIGHSTAR, IT IS A SCAM.
Brightstar is one of the most horrible and inept companies I have had to deal with. While trying to acquire a replacement phone, not only did they charge a processing fee when replacement phones were advertised as "no cost," but they also refused to send me a mailing label and charged me $300 without any warning for not returning my phone. Even after the charge, I still had to call several times asking for a mailing label while every single representative told me conflicting information regarding my phone. FURTHERMORE, the company did not send any warning calls about the fee, resulting in an overage fee on my credit card. I had multiple Brightstar employees stick their neck out for me and say that they would provide compensation, yet unsurprisingly, other Brightstar employees refused to provide compensation, and mocked me for not knowing any better and not being a smarter consumer.
This company will lie, cheat and scam you to make a profit and does not care about their customers. If you value your time, money, sanity, and the safety of your mobile device, do not sign up for anything with this sham company.
