Blacklist an IMEI not a SIM card

Blacklist an IMEI not a SIM card

Blacklist an IMEI not a SIM card

SOLVED
I'm a Participant Level 2

Blacklist an IMEI not a SIM card

HI, can I blacklist an IMEI (I've been with this device for two years with fido) for some stupid reasons I lost the device. SIM card is with me, so no need to block it.

If yes, how can I do this?

 

 

Accepted Solution

Re: blacklist an IMEI not a SIM card

Solved by Former Moderator FidoMegan

Hey @theryan

 

We can blacklist a non-Fido phone as long as it's the last device used on the line. Since it's not a Fido phone, a proof of purchase may be required. 

 

Let me know what you'd like to do. 

View solution in context
5 REPLIES 5
I'm a Participant Level 1

Wanna blacklist my phone not my sim 

Hey @riac! Welcome to the community. Smiley

 

You'll have to contact us to do that. You can do so here or we can sent you a PM from the community.



Moderator

Hey @theyan

 

Welcome to the Community!

 

To add an IMEI to the blacklist you'd have to contact us so we can assist you with that Smiley

 

We can also send you a PM on here if you prefer.

 

We never know though, you might find it back!

 

 



I'm a Participant Level 2

Thanks!

But what about if that phone was not from Fido, but was with Fido for 1 year.

 

Fido cupport tald me that they can't blacklist a device if it's not a Fido device.

 

But if you check https://www.devicecheck.ca you can find: "Anytime a GSM, HSPA or LTE wireless device is reported as lost or stolen to a participating Canadian wireless service provider, that device’s unique IMEI number is added to a shared national blacklist (the “Blacklist”). Any device appearing on the Blacklist is blocked, and participating Canadian wireless service providers do not allow it to be used on their respective wireless networks."

 

Hey @theryan

 

We can blacklist a non-Fido phone as long as it's the last device used on the line. Since it's not a Fido phone, a proof of purchase may be required. 

 

Let me know what you'd like to do.