I'm having issues with the Black Friday/Cyber Monday deals that weren't properly applied to my account. I tried calling but spoke to someone who insisted he couldn't help me and straight out refused to transfer me to a supervisor. I was wondering if this is a current problem or just a problem with my account. Seems odd that both the phone plan offer and the device offer both didn't get applied and I'm being overcharged for both.
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Same issue..I was sold a device at a different price on the call and billing was different.. I called and the customer care behaved rudely. They dint helped at all.Once I am done with my plan I be leaving fido..Been with fido for 4 years but it's not worthy anymore.
I has same issue, got deal of $25 adding new line under my account and then billing discrepency.. Unfortunately customer care does not support and ask to go to Fido store where it was activated, and Fido store res says they cannot do anything and it is customer care. Why all of you are fooling us.