If you have a Fido Pulse plan, Fido will have enabled (whether you wanted it or not) the Fido Roam plan. You might think you can just ignore it if you have no interest in using their roaming services but that is not the case. There are in fact a few sneaky little gotchas that may cost you upwards of $180 in extra charges on your next bill if you aren't fully informed. Read on.
It used to be that when you arrive in a destination country, you'd recieve a text message informing you that you were roaming and that pay-per-use roaming charges would apply. You would then even be given some roaming package you could choose to opt-in to. Cool!
Not the case anymore. Now with Fido Roam enabled, what happens it that once you arrive in your destination country, you'll recieve a text message that looks something like this:
It would be very easy to think that by just not turning on your data (and data roaming) you'd be ok BUT that is not the case at all. There in lies the grand trap that cost me a small chunk of change!
You will automatically enable Fido Roam services for a 24 hour period at whatever cost was specified in the initial text if you simply send a text message OR recieve an MMS message (a text with a picture) OR recieve a call and reject it (rather than letting it ring and go to voicemail). You won't have any idea that you activated it either until you get your bill at the end of your billing cycle. Further more, you can't even disable it from your customer account portal, you need to either get onto live chat or call a customer service representative to have them disable it!
I have a dual-SIM phone and in my case, it used to be that upon leaving, I'd disable Fido's data and enable my host countries data plan and I'd be free and clear. If I recieved a text or call on my Fido line, I could simply respond to it and pay the one time usage fee... turns out this year, that wasn't the case and rather than paying $10.50 for sending about 14 text messages I was dinged $84! Now that's one hell of a markup in price!
I highly recommend you disable Fido Roam ASAP before travelling and instead, get a SIM chip for the country you are visiting. You will almost ALWAYS get a far superior deal to any roaming package Fido offers you!
Going forward, here is what FIdo should do:
1) When the roaming plan has been activated for a 24 hour period, you should recieve a text message indicating it has been activated and should also give you the exact time it will be deactivated (as it lasts for a 24 hour period).
2) There should be a quick and easy way to opt out by text message.
3) It should NOT be automatically enabled on any plan, instead users should be able to opt-in to it like before.
4) It should be easily enabled/disabled via the customer service portal as opposed to having to actually have a customer service rep do it for you.
I don't forsee any of these happening though because there is money to be made as data overage and roaming charges bring HUGE dollars to telecom providers.
Hope this helps someone from falling into this trap because if you think Fido will reimburse you, you are sorely mistaken. You will be told that their roaming policies are "clearly laid out" on some part of their site for anyone to read... sadly this is all after the fact that you've fallen into the trap!
Now cue the customer service reps and community mods to chime in with their copy-pasted responses indicating how sorry they are that I feel this way and that it's not for everyone and so on....
Solved! Go to Solution.
Thanks for your feedback! That's certainly a lot of points to cover and I promise not to copy/paste anything.
I just have a few points to clarify there:
1. We extended Fido Roam to everyone so all our customers can take advantage of it while traveling. In general, there's more value in using Fido Roam then pay-per-use. Hence why we went with the opt-out model rather than the opt-in one.
2. Although we extended this to everyone, you do have the options to opt-out anytime to use our pay-per-use rates. Those rates and Fido Roam information can be found here.
3. Usage that triggers Fido Roam includes making or receiving a phone call, retrieving voicemails, sending a text (receiving is free), sending/receiving a picture message or using data. Rejecting a call will not trigger Fido Roam.
That all being said, I completely understand if Fido Roam doesn't meet your particular needs. We will certainly take all your other suggestions in consideration.
If you would like to discuss you billing, I would be quite happy to send you a PM to discuss it further with you.
Let me know.
I just got dinged $12 because I got a spam call while at the airport in Germany and I canceled it and it got forwarded to voicemail!! I should not be charged for that!! I have my data roaming turned off. After reading this forum, I have been leaving my phone on airplane mode because I was paranoid. The original poster was right - Fido Roam is a total scam!! Beware. I am in the process of trying to port my number over to a different provider anyway. But I should get $12 credited to my account.
Welcome to the community!
@Jvajna wrote:..I got a spam call while at the airport in Germany and I canceled it and it got forwarded to voicemail!! ...
If you do not intend on using any of your services, your best option is to keep your phone with Airplane or Flight mode enabled. You can then manually enable Wifi when required.
When comparing other providers, you should note that many of them have a similar roaming service.
Hope this helps 😀
Okay, well I'm currently chatting on Facebook Messenger with one of your colleagues and she just said this..
"When you end a call manually and it gets forwarded to voicemail on a foreign network, it is considered roaming as the phone is being used on their network. That's what triggered the charge."
I literally got this message a couple minutes ago.
Firstly, I don't work for Fido...
I understand your frustration. I had previously tried to warn people that this could happen. However, I was assured that simply rejecting a call would no longer trigger the Fido Roam charge (see above link). Could we please get some clarification from @FidoSolutions ?
If you want to opt-out from Fido Roam, you just need to contact us using any of the options you'll find here. Alternatively, we can send you a PM here on the community.
Keep in mind that, if you opt-out, pay per use rates will apply for your usage and you would need to contact us to opt back in if you change your mind.
If Fido really want to make this easier, the opt-out should be in the app or in "My Account". But clearly this is not happening.They want people to use the app and is ready to charge you $10 if you call to make an address change, but opt-out of Fido Roam has to be done by phone... go figure.
I got charged the same roam **bleep** 2 years ago while in Portugal, where I had a local sim card. I have a spare travel phone and use the local sim as hotspot. But 3 calls that lasted less than 45 seconds on 3 separate days were enough to trigger the full Fido Roam charge on 3 days. Fido Roam was supposed to be taken off since then from my account, but not sure anymore since my plan has changed. Talk about a real pain having to waste my time calling again.
And I'm sorry, I have a Telus phone at work and my gf is on Fizz. Telus has a cap on roaming charge and Fizz does not have this auto roam thing. And i've been to all 5 continents and I always buy a local sim card.
It's only logical for any company to look at usage to determine the charge. When you see a person using a mere few kbps on a single day while abroad, Fido should be smart enough to not charge the full $12/day roaming, or like in my case a 30 seconds call. Especially considering that most Android phones are known to have data "leakage". Putting your phone on airplane mode is not a practical solution in case you get an important call while abroad... like your home alarm company calling because your alarm got triggered.