BY THE MINUTE plan gone?

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I'm a Participant Level 2
I'm a Participant Level 2

BY THE MINUTE plan gone?

Hi, I can no longer find reference to the by the minuite plan on the website, what's the deal?

 

Thanks

Accepted Solution

Re: BY THE MINUTE plan gone?

Hi @bn880 & welcome to the Community!

 

Starting February 1, 2018, Prepaid customers on the By the Minute will be migrated to our new $10 By the Month plan. This plan comes with 50 minutes and 50 text messages. This price plan will offer more value to customers for their monthly top-up. A few things to note:

  • The migration will only affect customers who top-up with $10 per month on the By the Minute plan.
  • Your plan will not change if you regularly top-up with an amount greater than $10.
  • If you’re using the By the Minute plan with a data add-on, you won’t be migrated to the new $10 By the Month plan.

Hope this helps. Smiley

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Former Moderator
Former Moderator

Re: BY THE MINUTE plan gone?

Hey @JamesK

 

We'll have to verify the details of your account! 

 

You can contact us here or we can send you a PM! 

 

Let us know what suits you best Smiley 

 



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?

Thanks for the quick reply :). If you could send me a PM that would be great.

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Moderator
Moderator

Re: BY THE MINUTE plan gone?

Will do @JamesK! See you there Wink 



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?

Awesome :). I'll be waiting for the message.

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Message 44 of 48
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I'm a Participant Level 1
I'm a Participant Level 1

Re: BY THE MINUTE plan gone?

I'm refilling $100 for 365 days for the last few years for the By the Minute plan but Fido migrated my account to the $10 By the Month plan from 2 Mar 2018. 

 

Based on points 1 & 2 of the note, why are you migrating my account to the $10 By the Month plan.  I want the By the Minute plan for emergency calls only,

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Moderator
Moderator

Re: BY THE MINUTE plan gone?

Hey there @mclai,

 

Welcome to the community Smiley

 

As mentioned by the communication we sent, customers on the "on the By the Minute plan" will be affected by the change. Your plan will not change only if your top-ups are done regularly.

 

That being said , we'll also need to have a closer look at your account. A PM is on it's way, talk to you there.



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Message 46 of 48
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I'm a Participant Level 3
I'm a Participant Level 3

Re: BY THE MINUTE plan gone?

So after pming with the lot of you guys fido mods, who actually told me I’ve been opted out of migration (so I would keep my by the minute plan)

 

the migration still happened on my account... why? who dropped the ball?

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Message 47 of 48
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Moderator
Moderator

Re: BY THE MINUTE plan gone?

Hey @Joycey,

 

I have answered your PM. We're here for you, we'll have this sorted out Smiley



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