Hi, I can no longer find reference to the by the minuite plan on the website, what's the deal?
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Hi @bn880 & welcome to the Community!
Starting February 1, 2018, Prepaid customers on the By the Minute will be migrated to our new $10 By the Month plan. This plan comes with 50 minutes and 50 text messages. This price plan will offer more value to customers for their monthly top-up. A few things to note:
Hope this helps.
I'm refilling $100 for 365 days for the last few years for the By the Minute plan but Fido migrated my account to the $10 By the Month plan from 2 Mar 2018.
Based on points 1 & 2 of the note, why are you migrating my account to the $10 By the Month plan. I want the By the Minute plan for emergency calls only,
Hey there @mclai,
Welcome to the community
As mentioned by the communication we sent, customers on the "on the By the Minute plan" will be affected by the change. Your plan will not change only if your top-ups are done regularly.
That being said , we'll also need to have a closer look at your account. A PM is on it's way, talk to you there.
So after pming with the lot of you guys fido mods, who actually told me I’ve been opted out of migration (so I would keep my by the minute plan)
the migration still happened on my account... why? who dropped the ball?