BY THE MINUTE plan gone?

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I'm a Participant Level 2
I'm a Participant Level 2

BY THE MINUTE plan gone?

Hi, I can no longer find reference to the by the minuite plan on the website, what's the deal?

 

Thanks

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Re: BY THE MINUTE plan gone?

Hi @bn880 & welcome to the Community!

 

Starting February 1, 2018, Prepaid customers on the By the Minute will be migrated to our new $10 By the Month plan. This plan comes with 50 minutes and 50 text messages. This price plan will offer more value to customers for their monthly top-up. A few things to note:

  • The migration will only affect customers who top-up with $10 per month on the By the Minute plan.
  • Your plan will not change if you regularly top-up with an amount greater than $10.
  • If you’re using the By the Minute plan with a data add-on, you won’t be migrated to the new $10 By the Month plan.

Hope this helps. Smiley

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Message 1 of 48
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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?

That is not truth.

Fido switched my account to "$10 Talk & Text plan" at Februrary which I did not know (I checked the phone and there was no msg), and it started to charged my credit card last month.

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Re: BY THE MINUTE plan gone?

Hey @egghead

 

That's pretty odd since everybody should have received a message about the change.  I'll send you a PM so we can take a look at this together.

 

Talk to you soon! Smiley



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Message 32 of 48
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I'm a Participant Level 3
I'm a Participant Level 3

Re: BY THE MINUTE plan gone?

Got a txt msg today from fido

 

Starting on July 25, 2018 and each month after that, your monthly refill will go towards our $10.75 Talk & Text plan that will give you 50 anytime local minutes and 50 text messages instead of being charged for every minute or text you use

 

i was on a by the minute plan which I top off once a year

 

What's going on?

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Message 33 of 48
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Re: BY THE MINUTE plan gone?

Hey @Joycey

 

Welcome to the Community!

 

I have moved your post in this thread as it deals with the same topic.

 

You'll find all the information regarding the change here Smiley

 



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Message 34 of 48
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I'm a Participant Level 3
I'm a Participant Level 3

Re: BY THE MINUTE plan gone?

read thru the entire thread and still unsure

 

I'm refilling $100 for 365 days and on the first page it says:

  • The migration will only affect customers who top-up with $10 per month on the By the Minute plan.
  • Your plan will not change if you regularly top-up with an amount greater than $10.
  • If you’re using the By the Minute plan with a data add-on, you won’t be migrated to the new $10 By the Month plan.

so why did I get this text msg?

does this mean this migration does not actaully affect me? (because I top up $100 every 365 days)

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Message 35 of 48
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Re: BY THE MINUTE plan gone?

Hey @Joycey!

 

To check that out we'll need access to your account so we can check your particularities.

 

You can reach us here or we can send you a PM if you like.

 

Let us know. Smiley



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Message 36 of 48
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I'm a Participant Level 3
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Re: BY THE MINUTE plan gone?

Hi

 

yes please send me a PM

 

just got another text last week to remind me that it's actually happening on Jul 25

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Message 37 of 48
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Re: BY THE MINUTE plan gone?

Sounds good! Sending you a PM, @Joycey Smiley



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Message 38 of 48
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I'm a Contributor Level 1
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Re: BY THE MINUTE plan gone?

I got the same message but a different date (Aug 4, 2018 for me) and would like to stay on the By The Minute plan. Any help would be appreciated.

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Message 39 of 48
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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: BY THE MINUTE plan gone?

I forgot to mention that I've been topping up my account for the last few years with the $100 option for 365 days.

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