Address change on My Account - Error code 502

Address change on My Account - Error code 502

Address change on My Account - Error code 502

SOLVED
barefaced
I'm a Participant Level 2

Address change on My Account - Error code 502

Im trying to change my address online and it keeps coming up Error code 502. Any ideas???

Accepted Solution

Re: Address change on My Account - Error code 502

Solved by Community Manager

Hi everyone,

 

Closing the loop on this - it's now possible to update your address on Fido.ca. To further protect your accounts and prevent any unauthorized changes, a PIN verification will be required when changing your address online going forward.

 

Thank you for your patience and understanding.

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10 REPLIES 10
FidoStephen
Community Manager

Hi everyone,

 

Closing the loop on this - it's now possible to update your address on Fido.ca. To further protect your accounts and prevent any unauthorized changes, a PIN verification will be required when changing your address online going forward.

 

Thank you for your patience and understanding.



FidoClaudia
Moderator

Hey @barefaced,

 

Just to make sure, can you please confirm that you have followed the steps found here to change the address? Also, it's important to note that a maximum of two changes of billing address per year can be made on fido.ca.

 

In addition, what browser are you using? I would suggest clearing the cache and cookies of your browser then try again. If that doesn't change anything, could you try a different browser?

 

Keep us posted if any of the suggestions worked.

 

 



barefaced
I'm a Participant Level 2

I have done all you said and no luck. I even tried a friends address to see if maybe it was my address was the problem and no luck there either. I am in a totally different province now and supposed to be paying less for my monthly bill, could that be a problem??

Hey @barefaced

 

That shouldn't be a problem at all.

Are you able to try from another platform, like another PC or another phone/tablet to see if you get the same issue?

If that doesn't fix it, you can contact a representative here for further help or we can send you a PM if you prefer. 

Keep us updated. Smiley 

 

 



user1122
I'm a Participant Level 2

Hi,

 

I am getting the same error while trying to update my address. It says "

Something went wrong on our end. Please try again or check back later.
If you continue seeing this message contact us and mention Error 502."

Hey @user1122!

 

That definitely shouldn't be happening! 

 

Does the same thing happen when you try making the change using a different browser?

 

How many times have you changed your address in the last year? 

 

Let us know!



user1122
I'm a Participant Level 2

Hi,

 

Yes, I get the same error message even with different browsers. I have never changed my address in the last couple of years.

Hey @user1122,

 

Thanks for trying different browsers!

 

I'll send you a PM to help you out Smiley

 

For future account related inquiries, you can also get assistance here.

 

 



adeelkhan711
I'm a Participant Level 1

Please help me out too. I am facing the same issue.

Hey @adeelkhan711 !

 

Welcome to the Community. Very_Happy

 

You can reach out to us here so we can access your account and proceed with the address change for you.

 

Alternatively, we can also send you a PM through the Community, if that works best!