Just to make sure, can you please confirm that you have followed the steps found here to change the address? Also, it's important to note that a maximum of two changes of billing address per year can be made on fido.ca.
In addition, what browser are you using? I would suggest clearing the cache and cookies of your browser then try again. If that doesn't change anything, could you try a different browser?
Keep us posted if any of the suggestions worked.
I have done all you said and no luck. I even tried a friends address to see if maybe it was my address was the problem and no luck there either. I am in a totally different province now and supposed to be paying less for my monthly bill, could that be a problem??
That shouldn't be a problem at all.
Are you able to try from another platform, like another PC or another phone/tablet to see if you get the same issue?
If that doesn't fix it, you can contact a representative here for further help or we can send you a PM if you prefer.
Keep us updated.