I have recently received the bill and it is $10+taxes more than I usually pay.
When logged into my online account it shows that the data add-on has been added on October 9, 2019.
When I make changes Fido sends me the details - this time it DID NOT receive any pdf with the details regarding the changes.
It looks like the add-on was added silently.
Texting CANCEL to 222 returns the message that I have no monthly data add-on.
Back in the days, I was charged for the texts sent from the US - but I have never been to the US.
I am not going to pay for the service I DID NOT order and want to have the add-on removed and my bill adjusted accordingly.
So the story continued.
Got my bill which is CAD 1.80 I usually pay. From what I see in the bill it is because of the 3Gb add-on added and removed (prorated charge for the add-on I did not add).
It makes me believe that my next bill will be CAD 1.80 less (since I *DID NOT* add the 3 Gb add-on and it was removed from my account manually by Fido representative).
Please correct me if I am wrong.
P.S. I would appreciate if my latest bill will get reviewed and the prorated charge will get removed from it.
Hey there @chemistua, thanks for coming to the community to share your experience.
I have a few questions.
Usually when adding a Data Top-Up your receive a text confirmation to your number.
Do you have any recollection of receiving a text message confirming this?
Also, do you remember removing it?
Hope to hear from you soon!
I DID NOT make any changes to my account - I did not add any add-ons. When I text 222 I get this
Sorry! You don't currently have a monthly data add-on. To get one, select one of the options below. These are charged to your account every month until you choose to cancel. Reply "A" to add 3GB for $30/month Reply "B" to add 1.5GB for $20/month Reply "C" to add 300MB for $10/month To remove this add-on, text “CANCEL” to 222 or visit www.fido.ca/myaccountapp/managedata at any time.
I hsve just texted Cancel to 222 and got this reply.
Also, since I have not made any changes to mh account by myself I did not receuve an updated Terms and Conditions pdf.