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Port Out without my permission, help!

Donnie7526
I'm Helpful Level 1
I'm Helpful Level 1

I need help. Trying to not panic but an authorized user on my account ported out his number to Chatr. He didn’t have permission to do this but did this anyway.  

Can you tell me what recourse I might have or what I can expect to pay on his last bill

2 REPLIES 2

FidoKenny
Moderator
Moderator

Hello @Donny7526

 

This is a particular situation that we will need to verify with you.

 

You can always find the ways to reach us through our contact list here.

 

For now, I'm sending you a PM to get this looked into. Talk to you soon.



KAPABLE-K
MVP MVP
MVP

Hello @Donnie7526 

 

If the line was in contract a d had a subsidy on a device you will only have to pay the remaining balance on the device and your regular monthly fee but only for the days before it was ported.