Accidental Upgrade?

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I'm a Participant Level 1
I'm a Participant Level 1

Accidental Upgrade?

There was an accidental purchase made on my phone, it seems as I upgraded my phone and did not notice until they informed me there would be a $1400 fee on my next bill. Puzzled
I would not like to purchase a new phone. I like my phone and I do not have the money for a new one , I was just looking and I pressed something I should not have. What do I do about this ? Can i cancel it?

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Moderator
Moderator

Re: Accidental Upgrade?

Hey there @flrodrig!

 

Welcome to the community :),

 

Do you recall when the purchase was done? We can process a return if the device has been purchased less that 15 days ago.

 

Keep us updated so we can assist you. We're also available by PM/DM on Facebook or Twitter. Alternatively, we can also send you a PM here if you prefer.



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Former Moderator
Former Moderator

Re: Accidental Upgrade?

Hey @flrodrig!

 

Were you able to get this figured out? 

 

Keep in mind that all hardware upgrades come with a 15 day satisfaction guarantee within which you can return your device.

 

If you placed an order for a new device unintentionally, simply refuse the delivery. The device will get sent back to us and the upgrade and all associated charges will be reversed. 



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