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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cannot see my phone plan on my online account
My phone plan has been active since the 23rd of November. However, when I log into my account, it doesn't show my plan details at all. Clicking view bill only leads to an error message. I've tried multiple browsers, different internet connections, di...
Unable to see phone plan in my account
Hi all,I am a long time Fido home internet customer with an existing "My Account" profile. I recently switched over to Fido for my mobile phone plan as well, however I can't seem to link this information. When I log in, all I see is my home internet....
Agent puts me on hold for more than 4 hours
On 26 November 2023, I was told by Fido support that an offer would be applied to my account once I receive and activate a new device that I had ordered from Fido. I received the new device today (28 November 2023) and I called the support but the ag...
How long is the backorder for the Galaxy s23 FE?
Hey everyone, I ordered the Samsung Galaxy s23 FE last week, I'm just wondering if anyone knows how long it usually takes for devices to get shipped when they're on backorder.
Resolved! Name display not working
Hello, I'm having issues with my name display feature. It was added to my plan a few months ago but it is not working. I have talked to customer service and the suggestions they provided did not work (They removed it from my plan, readded it, reset...
