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Accidentally clicked the wrong plan selection, how to cancel?

shaojun
I'm a Participant Level 1
I'm a Participant Level 1

When I click on the app page, a discount plan pops up. I want to click in to see the details, but I click wrong. The system accepts the change plan. How can I cancel it? Do I have to call customer service or can I do it myself on the app? How to operate?

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @shaojun,

 

You will definitely need to contact customer service, if your old plan is not available anymore it is possible you might not be able to get it back, customer service will be able to better tell you once they access your account.