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Accidental Upgrade?

flrodrig
I'm a participant level 1
I'm a participant level 1

There was an accidental purchase made on my phone, it seems as I upgraded my phone and did not notice until they informed me there would be a $1400 fee on my next bill. Puzzled
I would not like to purchase a new phone. I like my phone and I do not have the money for a new one , I was just looking and I pressed something I should not have. What do I do about this ? Can i cancel it?

2 REPLIES 2

FidoAmanda
Former Moderator
Former Moderator

Hey @flrodrig!

 

Were you able to get this figured out? 

 

Keep in mind that all hardware upgrades come with a 15 day satisfaction guarantee within which you can return your device.

 

If you placed an order for a new device unintentionally, simply refuse the delivery. The device will get sent back to us and the upgrade and all associated charges will be reversed. 



FidoSaad
Former Moderator
Former Moderator

Hey there @flrodrig!

 

Welcome to the community :),

 

Do you recall when the purchase was done? We can process a return if the device has been purchased less that 15 days ago.

 

Keep us updated so we can assist you. We're also available by PM/DM on Facebook or Twitter. Alternatively, we can also send you a PM here if you prefer.