Accessing usage details

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Accessing usage details

My present billing cycle is Jan 29 to Feb 28.

But I can not view my usage summary yet.

(I can only view from Dec 29 to Jan 28 right now).

 

It is terribly lagging behind !

 

 

***Edited to add Labels***

Accepted Solution

Re: Accessing usage details

Hey xxufred! 

 

Welcome to the community Very_Happy 

 

To access your usage details of the billing cycle that just passed, you'll have to wait until your invoice is available. It's usually released within 5-7 business days after your billing cycle is complete. In your case, your billing cycle just ended 2 days ago, so it's normal that your invoice (including your usage details for that time) isn't out yet. If you're registered to Online Billing, you'll receive an email notification once your invoice is available on Fido.ca!

 

Hope this helps Smiley 

View solution in context
Flag this to a Moderator
Message 1 of 2
1,315 Views
Highlighted
Former Moderator
Former Moderator
Solution

Re: Accessing usage details

Hey xxufred! 

 

Welcome to the community Very_Happy 

 

To access your usage details of the billing cycle that just passed, you'll have to wait until your invoice is available. It's usually released within 5-7 business days after your billing cycle is complete. In your case, your billing cycle just ended 2 days ago, so it's normal that your invoice (including your usage details for that time) isn't out yet. If you're registered to Online Billing, you'll receive an email notification once your invoice is available on Fido.ca!

 

Hope this helps Smiley 



Flag this to a Moderator
Message 2 of 2
1,307 Views