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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Unlimited international call
Enrolled the unlimited plan in Dec 2024 and did make the call to HK AND UK in February 2025 for total 10 minutes. try to make the call again yesterday but said I used all the minutes. what's wrong?!
Resolved! VoLTE not working - preparing for 3G shutdown
I received an email that Fido is shutting down 3G services in July and that I needed to update my phone settings since I'm still using 3G services. That was a surprise as I've been using LTE for a while. However I realized that when I place a voice c...
Tablet Data Line
I am reaching out to inquire why I am still being charged for this service. I had previously consulted with Fido customer service, and I was informed that my Tablet Data Line service and account would be automatically closed on February 20, 2025.Coul...
Resolved! Receiving texts or voicemail while abroad - do not want to incur charges
I will be travelling for 2 months so paying $15/day for Fido Roam is not an option. Do I understand correctly that I WILL be charged roaming rates if I RECEIVE a text, SEND a text or RECEIVE a voicemail while away? If I have my phone on airplane mod...
Resolved! Questions about Fido Roam - PAY PER USE RATES
I understand that you camn opt in to Fido Roam when abroad (for $15 / day) OR you can just use pay per use. If I turn on my phone JUST to check my text messages (no outgoing calls, no outgoing texts, or using my ophone in any other way) how is thi...
