Welcome to Fido Community!
As mentioned previously by @KAPABLE-K, the incoming numbers won't show on your invoice. We cannot display the details of incoming calls due to privacy reasons.
You can check out this page for more details.
Just curious, now that this has been brought up. I know I had occasion to go back and look thru a bill to see if I could find an incoming number that I deleted out of the call logs, but could not find it -- luckily, by fluke, that person called me a day later and I saved the number! (It was a "long lost" business associate)
As far as I can remember, the incoming calls were always hidden on the calling history.
I can understand how this can be useful for you to have that information available. You can still see your outgoing calls, but for security purposes, the incoming call number will be hidden on your invoice.
Well now I'm unhappy because the first thing the Fido salesperson was that the call wouldn't be used towards my minutes!! That is outrageous to be making sales calls before 5pm when we have limited minutes. I request that they be credited.
I simply wanted to update this thread with information that I had a chance to confirm on my end.. I think it can be useful for the Community as well.
Our calls are zero-rated for both postpaid and prepaid customers, meaning neither are billed airtime when they call us or receive a call from us.
I hope this can be helpful for everybody.
Welcome to the Community!
The details for the call history of the current period wouldn't be on the most recent invoice since the usage shown on the bill is always for the previous period as we can't predict the usage in advance. The details for the usage made during the current cycle will show on your upcoming bill.
I understand your concern about getting close to the minutes in your plan and you can track your usage on My Account on fido.ca or through the App. The details of the call history aren't shared though, but you'll be able to see how many minutes you have in total with the plan, how many you've used and how many you have left, which should help avoid going over.
Hope this helps with your question
Thanks for your reply. I am aware that I can track how many minutes I have used, but wanted to confirm for example, that lengthy sales calls from FIDO were not going towards those minutes. They said they weren't, but I was surprised to see how quickly my minutes were being used up this month!
You can view your invoice call history by going to Fido.ca > My account > Billing and Payments > Save / Print Bill PDF.
You will need to scroll down to see the details of the invoice. Incoming source numbers won't show however. You will see the date and time though. For outgoing calls the date, time and number will show.