4 GB / $10 tablet data plan - Does not support incoming SMS as advertised

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4 GB / $10 tablet data plan - Does not support incoming SMS as advertised

Hello, I have spoken with several live chat and phone agents now, and every single one of them confirms that the current 4 GB / $10 tablet data plan supports unlimited incoming texts. Also, in the Fido app, the plan description states:

 

FEATURES:

4GB Data

Unlimited Incoming Text

Call Forwarding - 20¢/minute

Billed Usage-Invoice Details

Detailed Billing

 

However, incoming SMS messages simply never arrive. Many others out there have confirmed the same thing, that incoming texts simply don't work. Of the agents I have conversed with, they have even provided cut-and-paste descriptions of my plan, which indicate that incoming text is supported. I have also confirmed with an agent that no blocking of incoming texts is on my account,. Yet, incoming texts don't work.

 

Thus, I suspect that the descriptions of the plan that the agents are reading and which my Fido app lists, are simply wrong. Or else, something at the back end on the technical side isn't set properly.

 

Can someone please reconcile this for me? Either the plan does NOT include this feature and the description of the plan is wrong, or else customers with this plan are not getting what is advertised for this plan.

 

Please don't just tell me incoming texts should work fine, because three agents have already told me this, and many of us out there have already confirmed that they don't.

 

 

Accepted Solution

Re: 4 GB / $10 tablet data plan - Does not support incoming SMS as advertis

Hi Community!

 

Just wanted to provide an update on incoming SMS with our current data-only plans.

 

These plans are intended for tablets and incoming SMS will not work. They do however still have an incoming SMS option attached but the only incoming SMS that will work are alerts such as the $50 data overage notification. Regular texts will unfortunately not be received.

 

If you have one of these plans are not not using it on a tablet and need text messaging don't hesitate to contact us so that we can review your options for a different plan. Thank you! 

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Re: 4 GB / $10 tablet data plan - Does not support incoming SMS as advertis

Thank you for confirming @bfdy

 

Let's take a quick look at your account to get to the bottom of this.


Talk to you soon.

 



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Re: 4 GB / $10 tablet data plan - Does not support incoming SMS as advertis

Kenny did you manage to get to the bottom of this?  I have the same issue with my 4GB / $15 plan.  I've spoken to the support reps multiple times and I always give up after about an hour.  My plan says it includes unlimited incoming text messages yet like everyone else it doesn't work.

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Re: 4 GB / $10 tablet data plan - Does not support incoming SMS as advertis

Hey there @docmadcow, welcome to the community!

 

In fact, we have taken a look at this and we came to the conclusion that the plan does indeed include incoming text messages, however, not all tablets are compatible with this feature. 

 

If you'd like for us to troubleshoot with you, you can always contact us.

 

Hope this helped! 



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Re: 4 GB / $10 tablet data plan - Does not support incoming SMS as advertis

Hi Community!

 

Just wanted to provide an update on incoming SMS with our current data-only plans.

 

These plans are intended for tablets and incoming SMS will not work. They do however still have an incoming SMS option attached but the only incoming SMS that will work are alerts such as the $50 data overage notification. Regular texts will unfortunately not be received.

 

If you have one of these plans are not not using it on a tablet and need text messaging don't hesitate to contact us so that we can review your options for a different plan. Thank you! 



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Re: 4 GB / $10 tablet data plan - Does not support incoming SMS as advertis

Same issue here, can not receive sms .

In the system details , shows unknown number as well. 

 

Plan details show Unlimited incoming text !!!

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Re: 4 GB / $10 tablet data plan - Does not support incoming SMS as advertis

Hey @mikelevans212 !

 

The incoming SMS option is used for messages we would send on our end such as the $50 data overage notification. Regular texts will not be received with this feature. 

 

Let us know if you have any other questions.

 



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