*225 message instantly flashes away on iphone XR
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January 2020
When I try to dial *225 on the iphone XR, the remaining balance message instantly flashes away, leaving a blank screen with the "dismiss" button. I never had this problem before till the software update.
Does any of you have this type of problem for those using vouchers? Is this an apple problem or does fido need to twitch their code for *225 for the iphone?
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January 2020
Hey @noclue,
Thank you for flagging this to us. Have you tried restarting or restoring the phone?
@Community, has anyone else experienced these difficulties?
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March 2020
iPhone 8 here, also experiencing the same problem.
Dialing *225 will quickly flash a message but then disappears and I hear a "Thank you."
The screen only option is to dismiss.
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March 2020
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March 2020
@FidoVanessa hey Vanessa,
I have turned off the phone (Slide to power off) and turned it back on.
I can also confirm the prepaid account is active, the message shows me it'll expire March 18th and then disappear a second later.
The iphone is on the latest software
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March 2020
Hey @Willy156! Thanks for the update.
Can you confirm the OS version you're on right now and the version you were on when it last worked please (if possible)?
Thanks!
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March 2020
Hello,
The current iOS version is 13.3.3 on iPhone 8
I don't remember the previous iOS version but it was working with it but then suddenly this year it stopped working *225
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March 2020
Thanks for sharing!
I suggest you contact us so we can escalate this. You can reach us here or we can send you a PM via the community.
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March 2020
Hi,
I want to say I have same problem with iPhone 7 Plus iOS 13.3. This happened recently. It did not happen in the past.
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March 2020
Hey @andrew4096!
Did you notice if this happened only after updating to a specific version of iOS?
We'll have to look into things closely, and have a ticket opened so it can be investigated.
Can you please contact us, or if you prefer a PM here on the Community let us know.