This exact same thing just happened to me and it seems that #2030 is something showing up on loads of bills according to the representative I spoke with at Fido. They are apparently "looking into", however it's curious that everyone seems to have "dialed" the same toll free number and this is something that's been happening since 2016. It would be nice if they could tell us which number it was that we called since w are being forced to pay for this. This was just added to my bill this month and this coming just after 2 fraudulent accounts were added to my account without my approval and now there is a fraudulent charge on my account. I am not shocked anymore that once again no one is doing anything about it. I have been with Fido for 11+ years now and I am truly sad to say that I will be leaving after all of the **bleep** and time I have spent over the last two months dealing with the worst customer service I have ever experienced!
Welcome to the community!
@AshWin03 wrote:...it's curious that everyone seems to have "dialed" the same toll free number ...
To clarify, it isn't one particular toll-free number which results in those directory assistance charges. Any time a toll-free number is no longer active, the system will notify the caller of its status and ask if the caller would like to forward the call to the new number. It is the forwarding of the call to the new number which incurs the charge. If you copied the new phone number and manually dialled the new number yourself, I don't think there would have been any charges.
Hope this helps 😀
Hey there @Kadams22
Welcome to the Community
The charge would be billed when using certain third-party services. As you're dialing a special number it may connect you to a service billing you $4.99/call.
Just to confirm, do you see on your invoice another number dialed at the same time as the #2030 charge?