Hello Razavi,
Welcome to the community!
I understand it's frustrating getting unexpected charges. Did you make a call to a toll-free number? The #2030 charge is a special charge for toll-free directory assistance. Any time a toll-free number is no longer active, the system will notify the caller of its status and ask if the caller would like to forward the call to the new number. It is the forwarding of the call to the new number which incurs the charge. If you copied the new phone number and manually dialled the new number yourself, I don't think there would have been any charges.
Though this link is from another provider, it lists the different pay-per-use service codes. As noted in their list, the #2030 is for Information. Since that list is from a different provider, I'm not sure if all of those service codes are available throughout Canada or only within their region.
I also understand the charge appears on your Fido bill. However, Fido are not the ones who are charging you the fee. That is a Directory Assistance service and they are the ones charging for their services. The charge would have appeared with any of the other providers as well.
Hope this helps 😀
Cheers
Hey @7_ALi_7 !
Welcome to the Community. 
As you can see in @Cawtau's reply earlier in this thread, it can unfortunately happen when making a typo while dialing some popular toll-free numbers.
If you need any help with your bill, please don't hesitate to contact us.
Hello AshWin03,
Welcome to the community!
@AshWin03 wrote:...it's curious that everyone seems to have "dialed" the same toll free number ...
To clarify, it isn't one particular toll-free number which results in those directory assistance charges. Any time a toll-free number is no longer active, the system will notify the caller of its status and ask if the caller would like to forward the call to the new number. It is the forwarding of the call to the new number which incurs the charge. If you copied the new phone number and manually dialled the new number yourself, I don't think there would have been any charges.
Hope this helps 😀
Cheers
Hi,
I've just been charged 4,99$, after calling my insurance company on their toll free number:
However I was NOT notified nor asked if I woiuld like to be forwarded... I was NOT given the possibility of avoiding the charge.
This pratice is unacceptabel and I strongly believe that Fido could put an end to it.
Fido has too many clients victims of this scam!
Hello Maria2024,
Welcome to the community!
I understand it's frustrating getting unexpected charges. I cannot speak as to why you were not given the option of the manually connecting the call. However, as mentioned, previously in this thread, while the charge appears on your phone bill, Fido are not the ones who are charging you the fee. That is a Directory Assistance service and they are the ones charging for their services. They are also the ones who would have automatically transferred the call to the correct number. They may have changed their system to automatically dial the new number.
As also previously mentioned, the charge would have appeared with any of the other providers as well.
In your post on the French forum, you didn't think you had the incorrect phone number. However, from the image you posted, the number dialled included 833 while the connected call was to a number including 883.
You should note that these forums are community-driven and are not intended as a venue for customer services. We would not have access to customers' accounts. If you wish to discuss the matter you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hey there @Kadams22
Welcome to the Community
The charge would be billed when using certain third-party services. As you're dialing a special number it may connect you to a service billing you $4.99/call.
Just to confirm, do you see on your invoice another number dialed at the same time as the #2030 charge?
