Hey @Kappa1!
Can you try these steps:
1. Check if the modem power plug is connected to a power bar. If it is try connecting the modem directly to a wall socket for a few days and see if this changes anything.
2. Putting the modem into Gateway mode or Enabling the Residential Gateway Function will turn back on the wireless portion of our device, meaning you wont need to use your own router. This is how we recommend all customer use our service, with the built in router of our device.
3. You can also disable the UPNP capability in your modem.
- UPNP is for the automatic discovery of other Plug n Play devices on the network. If you don't use file sharing between local network computers, or shared printers on the network then its unlikely you will need it enabled.
4. Are you using any new hardware since the issues started. Some new devices could cause the modem to reboot when connected (such as a new laptop, wireless mouse, Google ChromeCast)?
Can you you try all of this and let us know what happens?
Thanks! 
Hi @cottonclub,
That's certainly not the experience we aim for nor the impression we want to leave you.
We'll be sending you a PM shortly to review your account.
Thanks for clarifying @Adam127!
I've checked things out, and it seems the wi-fi card in your laptop, may be incompatible with the wireless adapter in our modem. This isn't a very common situation, but it does unfortunately happen with certain devices.
To confirm this, can you try out the Ethernet cable to see if the same thing happens? It should work with the Ethernet cable!
I understand the cabled connection may not be ideal though, some alternatives are to use your own modem and putting ours in bridge mode, or getting an external wireless USB adaptor for your laptop.
I hope this helps out, keep us posted on any updates!
Welcome to the community @Fidopls! 
That definitely doesn't sound right. Since you mentioned it doesn't seem to be a modem issue. Did you had a chance to contact the tech support number that came with the number to troubleshoot the issue? We can send a request to have a technician come over to check if there's any issues with the lines.
@FidoTerry wrote:Welcome to the community @Fidopls!
That definitely doesn't sound right. Since you mentioned it doesn't seem to be a modem issue. Did you had a chance to contact the tech support number that came with the number to troubleshoot the issue? We can send a request to have a technician come over to check if there's any issues with the lines.
I'm sorry but what do you mean with "tech support number that came with the number"? Is there a specific support number printed on the modem or something? I don't see any... I haven't called tech support though.
I seem to get the following errors in the modem log when the it looses connection and reboots:
82000200 critical No Ranging Response received - T3 time-out;
82000700 critical Unicast Ranging Received Abort Response - initializing MAC;
But it's kinda hard to track down since in Bridge mode I'm unable to access the modem's web interface.
Signal levels are not that great I think but also not toooo bad.
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 663000000 256QAM -9.200 12 38.605
2 591000000 256QAM -8.400 1 38.605
3 597000000 256QAM -8.600 2 35.595
4 603000000 256QAM -8.700 3 35.084
5 609000000 256QAM -8.800 4 37.356
6 615000000 256QAM -8.600 5 38.605
7 621000000 256QAM -9.100 6 38.605
8 633000000 256QAM -9.700 7 38.605
9 639000000 256QAM -8.700 8 38.605
10 645000000 256QAM -9.700 9 38.605
11 651000000 256QAM -9.200 10 38.983
12 657000000 256QAM -9.500 11 38.605
13 669000000 256QAM -10.200 13 37.636
14 675000000 256QAM -8.800 14 38.983
15 681000000 256QAM -9.900 15 37.636
16 687000000 256QAM -8.600 16 38.605
17 693000000 256QAM -9.900 17 38.605
18 699000000 256QAM -8.500 18 38.605
19 705000000 256QAM -9.700 19 37.636
20 711000000 256QAM -8.900 20 38.605
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 38596000 ATDMA - 64QAM 42.750 5 3200000
2 23700000 ATDMA - 64QAM 42.750 7 6400000
3 30596000 ATDMA - 64QAM 42.750 6 6400000
Googling the above errors I can see people say it's a line issue. So I think I do need a tech sent to check the lines.... can I do that online or do I have to call in? Thanks.
