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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 101693 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32890 Views
  • 16 replies
  • 3 likes

Resolved! Poor customer service

I would like to escalate an issue regarding incorrect charges on my internet bills. To add to that, it took nearly THREE HOURS to correct an issue that should have taken less than 30 minutes. If live chat is unable to address these concerns efficient...

bell_ by I'm a Participant Level 2
  • 362 Views
  • 2 replies
  • 1 likes

150Mbps Internet and download speed are not past 30Mbps

Hi There, Just had the internet installed this week and tested my connection via wifi and am getting low speeds  When testing on my mobile phone that I lean right up against the modem I get 30 Mbps.I unplugged the modem to reset it and tested once mo...

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ccarm8 by I'm a Contributor Level 1
  • 1315 Views
  • 10 replies
  • 0 likes