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fido internet drops in and out all the time !

Mel54
I'm a Participant Level 2
I'm a Participant Level 2

3 tech visits SO FAR ! no idea what to do next

 

8 REPLIES 8

FidoRanya
Former Moderator
Former Moderator

Hey @Mel54 ,

 

Welcome to the Community. 

 

I'm sad to see you've been experiencing difficulties with this service! Can you let us know what the last tech visit amounted to? 

 

Can you also confirm if you had the chance to reach out to our Internet Technical support team ?



Mel54
I'm a Participant Level 2
I'm a Participant Level 2

cleaned outside connection at the house . said that my area had some sort of flapping . looking into it! i still have my rogers service and it works great . don't understand at all . had modem replaced on the second tech visit . i am getting fed up !

Hey @Mel54

 

We haven't heard back. 

 

Were you able to get this resolved? 



Mel54
I'm a Participant Level 2
I'm a Participant Level 2

yes everything seems to be working fine now! 

cottonclub
I'm a Participant Level 2
I'm a Participant Level 2

yeah, how?

 

ive had 6 tech visits and 3 different modems over 2 weeks.

 

im fed up.

Hey @cottonclub!

 

That's really an unfortunate situation, I can definitely understand. 

I strongly recommend that you reach out to our Home Internet Technical Support team to further look into this.

 

We're more than happy to take a look with you as well, let us know if you want us to send you a PM here. 

You can also find our other channels here

 

 



FidoThomas
Moderator (inactive)
Moderator (inactive)

Thanks for the update @Mel54!

 

Glad to hear it's resolved Very_Happy



FidoPierre
Moderator (inactive)
Moderator (inactive)

Hey @Mel54,

 

I can understand where you're coming from. It's definitely not the kind of experience we want for our customers, and does sound to be a bit of an unusual circumstance.

 

Following the most recent visit, did they confirm that they'd follow-up with you on how to get this resolved?