fido internet drops in and out all the time !

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I'm a Participant Level 2 Mel54
I'm a Participant Level 2

fido internet drops in and out all the time !

3 tech visits SO FAR ! no idea what to do next

 

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Moderator
Moderator

Re: fido internet drops in and out all the time !

Hey @Mel54 ,

 

Welcome to the Community. 

 

I'm sad to see you've been experiencing difficulties with this service! Can you let us know what the last tech visit amounted to? 

 

Can you also confirm if you had the chance to reach out to our Internet Technical support team ?



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I'm a Participant Level 2 Mel54
I'm a Participant Level 2

Re: fido internet drops in and out all the time !

cleaned outside connection at the house . said that my area had some sort of flapping . looking into it! i still have my rogers service and it works great . don't understand at all . had modem replaced on the second tech visit . i am getting fed up !

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Moderator
Moderator

Re: fido internet drops in and out all the time !

Hey @Mel54,

 

I can understand where you're coming from. It's definitely not the kind of experience we want for our customers, and does sound to be a bit of an unusual circumstance.

 

Following the most recent visit, did they confirm that they'd follow-up with you on how to get this resolved? 



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Former Moderator FidoValeska
Former Moderator

Re: fido internet drops in and out all the time !

Hey @Mel54

 

We haven't heard back. 

 

Were you able to get this resolved? 



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I'm a Participant Level 2 Mel54
I'm a Participant Level 2

Re: fido internet drops in and out all the time !

yes everything seems to be working fine now! 

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: fido internet drops in and out all the time !

Thanks for the update @Mel54!

 

Glad to hear it's resolved Very_Happy



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I'm a Participant Level 2 cottonclub
I'm a Participant Level 2

Re: fido internet drops in and out all the time !

yeah, how?

 

ive had 6 tech visits and 3 different modems over 2 weeks.

 

im fed up.

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Moderator
Moderator

Re: fido internet drops in and out all the time !

Hey @cottonclub!

 

That's really an unfortunate situation, I can definitely understand. 

I strongly recommend that you reach out to our Home Internet Technical Support team to further look into this.

 

We're more than happy to take a look with you as well, let us know if you want us to send you a PM here. 

You can also find our other channels here

 

 



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