internet connection keeps dropping

[joyvj]

hi, my fido internet connection keeps dropping every day. stalls for about 10 seconds then works. happens multiple times during the day.

my hardware version is: 2.0.10.36T6

is that the latest one?

how do i solve this issue? thanks.

[FidoPhilippe · Accepted solution]

Hey @joyvj! Welcome to the community, I'll be happy to help you.

I assume you've tried to shut the modem off an back on. If not, try it to see if there's any change.

If you've tried this or it doesn't work, I suggest contacting our internet technical support. You can do that here and they're available 24/7.