internet connection keeps dropping

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I'm a Participant Level 1 joyvj
I'm a Participant Level 1

internet connection keeps dropping

hi, my fido internet connection keeps dropping every day. stalls for about 10 seconds then works. happens multiple times during the day.

 

my hardware version is: 2.0.10.36T6

 

is that the latest one?

 

how do i solve this issue? thanks.

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Re: internet connection keeps dropping

Hey @joyvj! Welcome to the community, I'll be happy to help you. Smiley

 

I assume you've tried to shut the modem off an back on. If not, try it to see if there's any change.

 

If you've tried this or it doesn't work, I suggest contacting our internet technical support. You can do that here and they're available 24/7.

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Re: internet connection keeps dropping

Hey @joyvj! Welcome to the community, I'll be happy to help you. Smiley

 

I assume you've tried to shut the modem off an back on. If not, try it to see if there's any change.

 

If you've tried this or it doesn't work, I suggest contacting our internet technical support. You can do that here and they're available 24/7.



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