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Multiple intermittent connection drops

Alex-O
I'm a Participant Level 2
I'm a Participant Level 2

I am experiencing multiple connection drops  on a daily basis.  Some are brief, lasting seconds, others last minutes, and some require me to recycle power to the modem.

This is very annoying.  How can it be fixed?

Location: L4C9R9

Thank you!

 

2 REPLIES 2

Dtk3
I'm a Participant Level 2
I'm a Participant Level 2

Hey,

 

I've been having similar issues last few days in the L1C area code.

 

Did you end up speaking to tech supp and figuring it out?

KAPABLE-K
MVP MVP
MVP

Hello @Alex-O,

 

It would be best to contact Fido's internet technical department (1-888-236-FIDO (3436))  and they can help you troubleshoot the modem to see if you require a new modem.