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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 99831 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32400 Views
  • 16 replies
  • 3 likes

Broken modem

My modem was broken   and I need replacement. Is there any payment for that. Thank you. Please I need it ASAP. 

Kuhoma87 by I'm a Participant Level 1
  • 417 Views
  • 1 replies
  • 0 likes

Internet Bill

Hello All,   I am a new Fido customer with home phone, cell phone, and internet service.   When I login to myfido account with my email, I can only find my cell phone service and it does not show the internet service.   My question is following:   1....

jnhuang1009 by I'm a Participant Level 3
  • 5390 Views
  • 9 replies
  • 0 likes

Fido Prepaid $150 mastercard

Hello,i have registered your home internet promo to get the Fido $150 Prepaid mastercard on the last week of November 2020. It's been a month now and I still have not received any email to register for the promo.can you please look into this ?

annabella6 by I'm a Participant Level 2
  • 11742 Views
  • 87 replies
  • 1 likes

Fido Customer Service Rep Lied to me

I am new customer who tried to get internet for my apartment on June 1st. The customer service lied to me that the promotional offer for new internet service will end on 23rd of May which was a lie because I confirmed with the second customer service...

fanwarde by I'm a Participant Level 2
  • 550 Views
  • 3 replies
  • 0 likes

Customer/Tech Support

Moved into a new place, and have been trying to get my internet hooked up since I did move in which is going onto 2 weeks now. Everytime I call to have my services installed, I'm put on hold 4-5 times and when they say they sent out technical support...

EJD1 by I'm a Participant Level 1
  • 322 Views
  • 1 replies
  • 0 likes