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Resolved! The lights on the modem doesn't work

Hello, a modem was brought today, I connect everything according to the instructions, but why does the light bulb @ not light up what could be the reason?

Ian23 by I'm a participant level 1
  • 634 Views
  • 1 replies
  • 0 likes

Resolved! Modem change

Are you able to change to your own personal modem instead of a Fido modem

Mike911 by I'm a participant level 1
  • 687 Views
  • 1 replies
  • 0 likes

Resolved! fido router security doesn't work

I setup a parental control for time, etc., Was working good until about one month ago. Suddenly all block sites are no longer blocked anymore. Today, I try to block one device, but unfortunately the device is still working , no affect on it at all. P...

fxz113 by I'm a participant level 1
  • 630 Views
  • 1 replies
  • 0 likes

Resolved! Constant disconnecting

We have the 75 download speed package since beginning of March ish. As of the last few days the internet connecting keeps dropping, sometimes reconnects on its own and sometimes requires a hard reboot. The power and both up and down arrows are solid ...

Dtk3 by I'm a participant level 2
  • 945 Views
  • 2 replies
  • 0 likes

Resolved! Multiple intermittent connection drops

I am experiencing multiple connection drops  on a daily basis.  Some are brief, lasting seconds, others last minutes, and some require me to recycle power to the modem.This is very annoying.  How can it be fixed?Location: L4C9R9Thank you! 

Alex-O by I'm a participant level 2
  • 896 Views
  • 2 replies
  • 1 likes