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Complaint, move procedure

    I moved houses on August 10 and had applied for address change in advance. I was told by customer care over phone that my internet would be disconnected at 11:59pm on 9th august and restored at the new location at 6am on 10th august. On 9th my in...

JR2022 by • I'm a participant level 1
  • 853 Views
  • 1 replies
  • 0 likes

Imternet service horrible

I switched to Fido to save money. Ever since I switched rge internet is offline more then online. In the past month I spend most of the day waiting for the internet to come back or resetting modem. I am paying for a service that I have barely any acc...

Mamabear69 by • I'm a participant level 1
  • 823 Views
  • 1 replies
  • 0 likes

Poor experience trying to get internet working

I raised a request to terminate my home internet connection from 27th July. But then I changed my mind and wanted to keep it, so I raised a request to cancel the termination request on 26th July. I was told by the chat specalist that I do not have an...

AnuragSonti by • I'm a participant level 3
  • 1649 Views
  • 4 replies
  • 0 likes

Home internet outage

I could barely use my internet today because it kept cutting off intermittently. I’m seething underneath my skin right now because no one on your end knows what they’re doing. I’ve talked to your “specialists” and used your useless AskJack feature on...

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