Fido Home Internet
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Resolved! Getting lower speed than advertised

Hi Team, I contacted Fido customer care and raised complaint so many times since 21st May 2022. According to my home internet plan, speed is 50mbps. but i am getting 18.5 mbps.  living this problem more than 7 days. no one is FIDO contacting or resol...

jbeginsamuel by I'm a participant level 2
  • 1358 Views
  • 3 replies
  • 0 likes

Resolved! Home internet outage in Ottawa

2 questions, when can I expect the service to be restored in K0A- it's been out since last Saturday and since I don't have internet how is it that my account shows usage for the last 5 days?

lmt11 by I'm a participant level 1
  • 716 Views
  • 3 replies
  • 0 likes

Resolved! The lights on the modem doesn't work

Hello, a modem was brought today, I connect everything according to the instructions, but why does the light bulb @ not light up what could be the reason?

Ian23 by I'm a participant level 1
  • 623 Views
  • 1 replies
  • 0 likes

Resolved! Modem change

Are you able to change to your own personal modem instead of a Fido modem

Mike911 by I'm a participant level 1
  • 674 Views
  • 1 replies
  • 0 likes