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Resolved! Constant disconnecting

We have the 75 download speed package since beginning of March ish. As of the last few days the internet connecting keeps dropping, sometimes reconnects on its own and sometimes requires a hard reboot. The power and both up and down arrows are solid ...

Dtk3 by I'm a participant level 2
  • 971 Views
  • 2 replies
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Resolved! Multiple intermittent connection drops

I am experiencing multiple connection drops  on a daily basis.  Some are brief, lasting seconds, others last minutes, and some require me to recycle power to the modem.This is very annoying.  How can it be fixed?Location: L4C9R9Thank you! 

Alex-O by I'm a participant level 2
  • 932 Views
  • 2 replies
  • 1 likes

Resolved! suspending internet account

I will be travelling overseas for a two month period. Is there a way to suspend internet service during this period?? Jan75

jan78 by I'm a participant level 1
  • 783 Views
  • 1 replies
  • 0 likes

Resolved! Slow or no 5G

My internet kept cutting out and the modem would sit trying to connect. Fido sent rogers tech out today who replaced my modem and left before it was up and running.   This newer one has band steering enabled and nothing could connect to wifi. My new ...

SG1953 by I'm a participant level 2
  • 1352 Views
  • 3 replies
  • 0 likes