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Internet

My home internet is not working for about an hour, can anybody help please.

veenaprem by I'm a participant level 1
  • 740 Views
  • 2 replies
  • 0 likes

received broken modem

Hi all! New Fido Home Internet customer here. I got a modem yesterday, but it's broken - lights are off when connected, and something making noise inside the box.I have exactly the same modem from Rogers. Could you please add its MAC address and Seri...

8I8I8 by I'm a participant level 2
  • 1182 Views
  • 2 replies
  • 0 likes

Amazon 150$ gift card

We signed for your internet service in October where we were promised a $150 gift card. It's now December and ! This is ridiculous! Fido is not promising  to their customer. I want my gift card. Its almost 3 month now.

Ashishkumar by I'm a participant level 1
  • 519 Views
  • 0 replies
  • 0 likes

Lost equipment

Hi, so I decided I don’t need the Fido internet anymore and cancelled it which went successfully. Though, when I returned my modem they wanted to charge me 262.50 dollars for some cable that I didn’t have??? I don’t remember having it but if I did, w...

Sequoia by I'm a participant level 2
  • 5004 Views
  • 8 replies
  • 0 likes

Promotion dishonoured

I bought home internet services in Aug 2020 - i was told to select $100 gift card as part of promotion - i opted for Walmart card that suppose to arrive after 2 billing (or within) - i never received it. Very unfortunate and Fido has worst customer s...